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Building maintenance requests go online
The process for building maintenance requests has been streamlined with the introduction of a new online booking system developed by Land and Building Services that went live today.
“We are excited to introduce an online system that all CFA members can use to submit and track requests for building maintenance” said Georgia Fine, Executive Manager for Land & Building Services.
Members will no longer need to call or email their local APO or Facilities Manager to advise them of building maintenance required. Instead, their request will be submitted online and the APO or Facilities Manager will receive an automated message to advise a new job has been created.
All brigade members are encouraged to go through their local catchment team in the first instance when they need to place a maintenance request.
This new online system will make it easier for all members to submit a building maintenance request and track how it is progressing. It will also help the Facility Officers to better manage the requests made by members.
Georgia said the new system will allow for more transparency around timeframes, as both the member nominated as the contact for the work and the relevant Brigade Captain will receive updates through ‘change of status’ automated emails as the work progresses.
"This would be a good time for all CFA members to confirm they are registered with CFA online and to check their contact details are updated to ensure all automated email updates are received by the contact and the Brigade Captain," she added.
The Building Maintenance Request Form can be located through CFA Online>apps/systems>Building Maintenance Request. A link to the user manual can also be downloaded.