News & Media

Creating Our Future Together - Where to Next?

By: Mick Bourke

  11.00 AM 29 November, 2013

Views: 3577

Last week, I announced a number of decisions in relation to CFA's service delivery and support model.

Firstly, I want to reinforce that we are not proposing change just for the sake of it. CFA is a fantastic organisation with a long and proud history, but if we keep operating in the same way, while the emergency services and emergency management sectors change around us, we risk being left behind.

Just because we've operated a certain way in the past doesn't mean this is how it can be done in the future. We have to live within our means and become more efficient in our processes and how we work. We are changing the way we do business to become a more adaptive organisation that is able to ensure we can respond to the increasing threats and challenges to our communities. These changes will help us get closer to where we need to be.

What doesn't change, however, is our priority to keep our people and communities safe, and keep fire trucks rolling out the door.

As I mentioned last week, we wanted to provide you with more detail around the feedback and considerations received during the consultation period, why we made the decisions we did, and next steps.

To learn about why we have made these decisions, watch this short video or view this written summary. For further information about the feedback and considerations received during the consultation period, you can access the consultation report.

Next Phase

To provide support to develop and implement the changes, we have established a dedicated team. The team will help to kick off two key pieces of work:

  • Co-designing the next level operating model, workflows and structures; and
  • Regional consolidation.

We want you to have a say in the future design of CFA - we essentially want to design our business in partnership with members through the ‘co-design' process. Consultation will also occur with our stakeholders. During this process we will start to flesh out the detail of what sits behind the models. The advantage of this type of process is that it allows us to engage many of you in designing what the organisation will look like moving forward.

Given that the changes will impact workflows across the business, this process provides an opportunity for all directorates to review how they operate and deliver their work to best support a new model.

While each directorate will have the opportunity to go through this process, we have identified five streams of priority work:

  • People and Culture Services
  • Training Services
  • Financial Services and Administration Services
  • Land and Building Services
  • Fire and Emergency Management Services (including Regional Consolidation and Community Safety).

These streams will commence work over the next few weeks, with the first step seeing leadership teams coming together for the first series of workshops. We will be providing those who will be directly involved with more detail shortly. Following this, we will move onto team workshops. While each stream will work at a different pace, we are aiming for all organisational designs and structures to be well advanced by 30 June 2014.

Regional consolidation will see the recruitment and appointment of Assistant Chief Officers by 30 June 2014. Once in place, the ACO will have a lead role in transitioning regions in the change process.

We are genuinely committed to maintaining momentum and seeing these changes through so we can prepare CFA for what the future may hold, despite the changes that may happen around us.

We also want to communicate at every opportunity, involve you and allow you to provide your feedback - we want you to be across where we are, where we want to get to, and how we are going to get there.

Thank you for your continued support, in helping shape a CFA for tomorrow that is strong, resilient and quick to adapt to our ever-changing environment.

For more information on the program, visit the ‘Creating Our Future Together - Next Steps' page on Brigades Online and the CFA intranet, or contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

Last Updated: 10 December 2015