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FireReady app growth continues
More than 361,000 mobile and tablet devices now have the FireReady app installed after an explosion of app downloads during the first month of the year.
In January the app was accessed just under 40 million times and delivered 12,228,334 warning and incident notifications within subscribers 145,439 FireWatch Zones.
As fire danger increased across the state early in the month, demand for emergency information on mobile devices surged to unprecedented levels.
More than 30% of visits to the CFA website came from mobile devices and the surge in demand from the app was so great on January 4 that it even caused difficulties with access to the website and app
Significant work to separate the app and website demand has resolved the capacity issue but some bugs in the app continue to cause problems for some users.
[Please remember that issues with the performance of the app may be related to your internet connection or device settings beyond our control - you should ensure all settings on your device are set correctly and your internet connection is working before trying the following tips]
ANDROID: The Android version of app is only compatible with phones with a minimum screen resolution of 480 x 800 running Android 2.2 and above. Ensure you have updated to the most recent version of the app (3.0.4) http://bit.ly/VrfPib
iPHONE 4: (1) Delete (2) Reinstall (3) Open (4) Tap "Don't Allow" when asked about Location Services. App should now open. To switch Location Services on go to phone settings (Settings - Privacy - Location Services - FireReady). Return to app, tap on cog wheel in top left and switch Location Services on.
OTHER iPHONES / iPADS: Delete and reinstall.
Other users have reported that fully powering off their device and restarting it has solved general device issues that were also affecting the performance of the app.
WINDOWS / BLACKBERRY: No known fix at this stage. Stay tuned.
DATA USAGE: To avoid any excessive data use on your mobile you may choose to switch off the FireReady App when you have finished using it. As with many apps that access the internet, leaving them on or open on your device can use up your data allowance. Another way to reduce data usage is to turn off push notifications and location services but this limits the functionality of many features on the app.
BATTERY LIFE: Again, as with many apps that use locations services, push notifications, and regularly update information, your battery life may be shorter than usual. Recharge your phone whenever possible and have a car charger / battery backup / solar charger available in case of power outage.
IMPORTANT: Never rely on one source of information. Follow @CFA_Updates on Twitter, the CFA Facebook page at www.facebook.com/cfavic , keep across incident information on the CFA website (www.cfa.vic.gov.au) and via emergency broadcasters like ABC Local Radio and Sky News. Warnings and incident information is also available from the Victorian Bushfire Information Line on 1800 240 667.