News & Media

RUOK Day 2013 - article 2

By: Michele Konheiser

Category: Health & Safety, People

  4.47 PM 13 August, 2013


Location: General

Views: 2449

You don’t have to be an expert to support someone going through a tough time. You just need to be able to listen to their concerns without judgment and take the time to follow up with them. See the other article RUOK Day - article 1

Below are some simple steps to start a conversation from the RUOK Day website.

1. Ask R U OK?

  • Start a general conversation; preferably somewhere
    private
  • Break the ice with a joke
  • Build trust through good eye contact, open and
    relaxed body language
  • Ask open–ended questions

‘What’s been happening? How are you going?’

‘I’ve noticed that... What’s going on for you at the moment?’

‘You don’t seem like yourself and I’m wondering are you ok? Is there anything
that’s contributing?’

2. Listen without judgement

  • Guide the conversation with caring questions and
    give them time to reply
  • Don’t rush to solve problems for them
  • Help them understand that solutions are available when they’re ready to start exploring these

‘How has that made you feel?’

‘How long have you felt this way?’

‘What do you think caused this reaction?’

3. Encourage action

  • Summarise the issues and ask them what they plan to do
  • Encourage them to take one step, such as see their doctor
  • If they’re unsure about where to go to for help, help them to contact a local doctor or the Member Assistance Program (MAP – see details below)

‘What do you think might help your situation?’

‘Have you considered making an appointment with your doctor?’

‘Would you like me to make an appointment or come with you?’

4. Follow up

  • Put a note in your diary to call them in one week. If they’re desperate, follow up sooner
  • Ask if they’ve managed to take that first step and see someone
  • If they didn’t find this experience helpful, urge them to try a different professional because there’s someone out there who can help them

‘How are things going? Did you speak with your doctor?’

‘What did they suggest? What did you think of their advice?’

‘You’ve had a busy time. Would you like me to sit with you while you make the appointment?’

CFA will again be participating in the ‘RUOK’ Day in 2013. This year RUOK Day falls on 12 September 2013. You don’t have to wait til until September to ask somebody ‘RUOK?’.  We encourage regular, meaningful conversations rather than just a once a year discussion linked to an event.

If you are struggling with life, CFA’s Welfare Services can provide confidential free support.  Any member or family members can access support at any time.

  • Peer support can be accessed through the Rostered Duty Officer, Office in Charge, Line Manager or the Peer Coordinator
  • Psychologists/Counsellors can be contacted directly by contacting the Member Assistance Program on 1300 795 711
  • Chaplains can be contacted directly or by contacting Converge International on 1800 337 068

Welfare services are short term in nature. Members with long term clinical or complex needs will be linked to appropriate services where relevant, such internal services (WorkCover or Volunteer Compensation) and external community based agencies.

Last Updated: 21 August 2013