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RUOK Day - article 3
RUOK Day – dealing with denial and asking RUOK? over the phone
In the last article we discussed the four steps to use to ask RUOK? However what happens if you believe something is wrong and the other person denies it? Or what about asking RUOK? over the phone?
The following tips come to you from the RUOK Day website.
Dealing with denial?
•If they deny the problem, don’t criticise them. Acknowledge they’re not ready to talk
•Say you’re still concerned about changes in their behaviour and you care about them
•Ask if you can enquire again next week if there’s no improvement
•Avoid a confrontation with the person unless it’s necessary to prevent them hurting themselves or others
‘It’s ok that you don’t want to talk about it but please don’t hesitate to call me when you’re ready to discuss it.’
‘Can we meet up next week for a chat?’
‘Is there someone else you’d rather discuss this with?’
What if I can’t speak to them face-to-face?
•Use the same 4 steps that we outlined in the last article RUOK Day Article 2 and talk to them over the phone
•Avoid calling from a noisy place or whilst traveling
•If they’re in a rush, make a time to call them back
•Remember that they can’t see your face, so it’s important to verbally indicate your support
‘I wanted to call up and have a chat to you about how you’re going. Is now a good time?’
‘It sounds like you’re busy or in a rush. When is a good time to call you back to have a proper chat?’
CFA will again be participating in the ‘RUOK’ Day in 2013. This year RUOK Day falls on 12 September 2013. You don’t have to wait til until September to ask somebody ‘RUOK?’. We encourage regular, meaningful conversations rather than just a once a year discussion linked to an
If you are struggling with life, CFA’s Welfare Services can provide confidential free support. Any member or family members can access support at any time.
Peer support can be accessed through the Rostered Duty Officer, Office in Charge, Line Manager or the Peer Coordinator
Psychologists/Counsellors can be contacted directly by contacting the Member Assistance Program on 1300 795 711
Chaplains can be contacted directly or by contacting Converge International on 1800 337 068
Welfare services are short term in nature. Members with long term clinical or complex needs will be linked to appropriate services where relevant, such internal services (WorkCover or Volunteer Compensation) and external community based agencies.