News & Media

Volunteer Exit Survey

By: Heather Lindup

Category: Planning & Research, Training & Recruitment

  5.21 PM 30 June, 2014


Location: General

Views: 2509

From 1st July 2014, when volunteers resign, they will be asked to fill in a survey to share their reasons for leaving.

This will be done as part of a systematic exit survey strategy recommended by the Jones Inquiry and more recently the Victorian Auditor-General’s Office (VAGO) report.

Within the final report of the 2011 Jones Inquiry, his Honour David Jones AM recommended that the CFA capture information around why volunteers leave the organisation.

Recommendation 7 states “the CFA, in consultation with the VFBV and volunteers, develop a systemic exit strategy, which ensures that relevant information is captured consistently across all brigades.”

The Managing Emergency Services Volunteer VAGO report recognised that while Volunteers are supported, the reasons members choose to leave are not well understood.

In 2013, CFA looked into how other Australasian Fire and Emergency Council agencies, including the NSW Rural Fire Service & DFES, approached exit surveys. A working party, representing CFA and VFBV, put together a questionnaire and tested it with a pilot survey to members who had left CFA over the previous six months.

The top 10 reasons cited by the pilot survey respondents for leaving CFA are;

1.       Moved Away/Relocation

2.       Employment Demands, including new job

3.       Management/supervision style

4.       Family Demands

5.       Lost Interest

6.       Did not feel valued

7.       Not enough flexibility for training/attendance

8.       Personality Clash

9.       Medical Grounds

10.   Lack of recognition

From now on, four times per year, CFA will invite members who have left the organisation in the previous quarter to participate in an online exit survey.  There will be an option for either online or paper based survey and it is anticipated that the survey will take less than 10 minutes to complete.  CFA will review all of the responses and increase our understanding of why members choose to move on from CFA, and how we can take this information to improve the volunteer experience into the future.  We will share results on the outcomes of the survey twice per year, and this information will be made public.

Visit the Volunteer Exit Survey web page

Visit the Volunteer Exit Survey page on Brigades Online 

For further information on the Volunteer Exit Survey, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Last Updated: 30 June 2014