News & Media

Walk in someone else's shoes

By: Michelle Taylor

Category: Health & Safety, People

  7.08 AM 21 February, 2013

Location: CFA HQ News, General

Views: 3119

Fight Free February is an initiative to find alternative ways to resolve conflict. CFA’s Organisational Wellbeing team is getting behind the cause and sharing tips with CFA members.

CFA members can go to the Fight Free February website for further information

Understanding someone else’s perspective is often very difficult but critical in building relationships and resolving conflict. We naturally get caught up in our own views about the world and centre on our own needs and desires. Arguments can often become an exercise in proving our point. This approach can create barriers which lead to even more conflict.

Trying consciously to understand the viewpoint and perspective of the person we are dealing with not only helps to avoid conflict but also improves relationships and helps us connect with other people in a meaningful way. This is true for personal relationships as well as professional relationships and dealing with clients.

One idea is that if a conversation is becoming difficult and tensions are rising pause and ask yourself – “how will the other person be feeling right now and what is important from their point of view ?” – and make sure you answer the question honestly!

Last Updated: 21 February 2013