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Website and FireReady statement
Statement from Fire Services Commissioner Craig Lapsley:
CFA’s website and the FireReady App have today experienced significant demand (up to 700 hits per second at some points) in response to the weather conditions and fire danger.
Some people are still experiencing delays in accessing information on the website. The exact reason for this is being investigated.
To understand the cause of the problems experienced by the community today and determine how to rectify these issues I have requested CFA CEO Mick Bourke to conduct an analysis of the website. CFA will be working through the weekend to respond to the issues identified, this is a key priority. We recognise it has been frustrating for people who rely on the website and app for fire information.
We need to learn lessons from today and ensure the technology can keep up with the demand. The capacity of the website and also the FireReady App has been increased in response, and we are continuing to work through the problems with our service providers.
Seeking out the appropriate information is exactly what we have been asking the community to do and we know people are relying on this technology to keep themselves updated about their fire risk. Our focus is ensuring these public communication channels are restored to their full capacity as quickly as possible.
CFA’s website and FireReady App are two of the key information tools available to the community. However, while we work to resolve the issues related to the website, to get important fire information listen to our emergency broadcasters, including local radio stations, ABC radio and SKY NEWS, use CFA social media channels such as Facebook (/cfavic) and Twitter (CFA_Updates) which we are using extensively to provide up-to-date information, and call the Victorian Bushfire Information Line on 1800 240 667.