From January to March 2019, CFA brigades responded to 7,015 emergency incidents, up from 6,770 in the same quarter last year.
In 86.4 per cent of emergencies, CFA vehicles arrived on scene within the target response time.
While this fell short of the 90% target, it was broadly consistent with previous quarters in the busy summer period.
CFA CEO and Chief Officer Steve Warrington said the data showed where things were working well and where they could be improved.
“The data shows that CFA is a high-performing organisation that Victorians can trust,” Mr Warrington said.
“This data allows us to identify areas of growth and look at where brigades may need additional assistance.”
The data released also includes information about the other important work CFA undertakes, such as land planning, education and home fire safety.
“The importance of holistic fire management is crucial. The data demonstrates CFA’s continued work to educate communities on fire prevention and preparedness, not just providing an emergency response,” Mr Warrington said.
With all integrated brigades now delivering emergency medical response, EMR call-outs rose from 6 per cent to 7 per cent of call-outs over the past year.
“We are proud to work alongside Ambulance Victoria to deliver this service aimed at improving out-of-hospital cardiac arrest survival rates – it is literally saving lives. “It demonstrates that fighting fires is only one aspect of a very broad spectrum of CFA’s service delivery.”
For CFA brigades, the Customer Service Delivery Standard compliance rate is 86.4 per cent. This rate is a measure of the first truck arriving on scene, regardless of brigade area.
The March-quarter figures show CFA brigades continuing to perform well across a variety of urban and rural environments, including:
- responding to 87 per cent of fires in significant urban areas within the standard response time of 8 minutes. The individual results for this measure ranged between 28 and 100 per cent
- responding to 83 per cent of fires in all other urban areas within the standard response time of 10 minutes
- responding to 98 per cent of fires in areas with predominantly natural surroundings within the standard response time of 20 minutes.
The response data is reported by Hazard Class, which defines the risk type for any given area covered by a brigade. Each Hazard Class has a Service Delivery Standard, a predefined response time target for brigades attending emergency events.
To find out more about CFA response time data, visit: http://www.cfa.vic.gov.au/about/emergency-response-times/