Online volunteer registration launches

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A significant stage of CFA's Volunteer Recruitment Hub is now live with the launch of online volunteer registration.


CFA’s Volunteer Recruitment Hub is a purpose-built online platform designed to create an end-to-end onboarding process for new and transferring CFA volunteers.

The first stages of the platform including the online expression of interest portal and brigade dashboard were released in December 2020.

The online volunteer registration module is a crucial next stage of the project, enhancing the way CFA registers new and transferring members.

It removes the need for paper-based registrations and streamlines the recruitment process for brigades, support staff and prospective members.

The Hub does not change the way a brigade directly engages with and inducts their new members. 

Instead, it provides a consistent and timely approach to recruitment which will reduce the administrative burden on both volunteers and staff, as well as improving toe overall the experience for potential recruits.

DCO Operational Performance & Capability Kaylene Jones said the response to the Hub had been extremely positive, particularly the ability for brigades to update their details based on recruitment needs as well as view the status of new member registrations.

“The online registration module is the next key piece of the puzzle,” Kaylene said.

“Once live, it will create a streamlined process from the time a person first expresses interest in joining CFA through to the time they are registered as a CFA volunteer, with a key focus of creating a positive experience through registration process. 

“It will also allow brigades and District staff to monitor and finalise recruit applications through an online workflow, reducing the time it takes to accept and approve applications, as well as providing reassurance to the potential member that their application is progressing.”

Existing members wishing to transfer their membership to another brigade will also be able to manage this process through their profile on Members Online.

The project team has developed a range of tools and resources for brigades and support staff to help navigate the new system, which includes FAQs, a user manual and video demonstrations of the system. 

“We look forward to delivering the next stage of the new Volunteer Recruitment Hub to our members,” Kaylene said.

“We will also be undertaking a period of hypercare after the system goes live and conducting post deployment surveys to ensure the system is performing as expected and meeting our member needs.”  

Further information for members including resources is available on Members Online.

Enquiries can be sent to  



Submitted by CFA News